Terms of Sale & Right of WithdrawalTerms of Sale & Right of Withdrawal

These terms apply to all orders placed with Caviar Codex via this website, under the Serbian Consumer Protection Act.These terms apply to all orders placed with Caviar Codex via this website, under the Serbian Consumer Protection Act.

All prices are shown in euros (€) including VAT. Shipping costs are shown before you confirm the order; free shipping above the threshold shown in the cart.All prices are shown in euros (€) including VAT. Shipping costs are shown before you confirm the order; free shipping above the threshold shown in the cart.

Payment is by cash on delivery — cash to the courier on handover. We never collect or store card data.Payment is by cash on delivery — cash to the courier on handover. We never collect or store card data.

Delivery: within 2–5 working days within the Republic of Serbia after the order is confirmed.Delivery: within 2–5 working days within the Republic of Serbia after the order is confirmed.

As a consumer you may withdraw from the contract within 14 days of receiving the goods without giving a reason. Notify us by a clear statement, e.g. email to contact@caviarcodex.com. The deadline is met if you send the notice before it expires.As a consumer you may withdraw from the contract within 14 days of receiving the goods without giving a reason. Notify us by a clear statement, e.g. email to contact@caviarcodex.com. The deadline is met if you send the notice before it expires.

Consequences: we refund the payments received, including delivery costs (except the extra cost of a faster delivery you chose), without undue delay and no later than 14 days after receiving your withdrawal notice. We may withhold the refund until we receive the returned goods or proof of return. You bear the direct cost of returning the goods.Consequences: we refund the payments received, including delivery costs (except the extra cost of a faster delivery you chose), without undue delay and no later than 14 days after receiving your withdrawal notice. We may withhold the refund until we receive the returned goods or proof of return. You bear the direct cost of returning the goods.

Exception: the right of withdrawal does not apply to sealed cosmetic products which are not suitable for return for health or hygiene reasons if they were unsealed after delivery.Exception: the right of withdrawal does not apply to sealed cosmetic products which are not suitable for return for health or hygiene reasons if they were unsealed after delivery.

We are liable for conformity of the goods for the statutory period of 2 years from delivery. Submit a complaint by email to contact@caviarcodex.com with the invoice or other proof of purchase. We respond without undue delay and no later than 8 days.We are liable for conformity of the goods for the statutory period of 2 years from delivery. Submit a complaint by email to contact@caviarcodex.com with the invoice or other proof of purchase. We respond without undue delay and no later than 8 days.

In addition to the statutory right, we accept returns of unopened, sealed products for 14 days after delivery.In addition to the statutory right, we accept returns of unopened, sealed products for 14 days after delivery.

With your first order — or upon confirmed application — you receive a personal referral code. Participation is voluntary and free; there are no sales targets or minimums. Participants must be natural persons of legal age. The code becomes active upon our confirmation.With your first order — or upon confirmed application — you receive a personal referral code. Participation is voluntary and free; there are no sales targets or minimums. Participants must be natural persons of legal age. The code becomes active upon our confirmation.

For every order placed with your code you earn a commission on the order value after any code reduction, excluding shipping: 10% from your first referred order (Initiate), 15% from the fifth (Connoisseur), 20% from the twentieth (Patron). Referred guests receive 10% off their first order placed with your code.For every order placed with your code you earn a commission on the order value after any code reduction, excluding shipping: 10% from your first referred order (Initiate), 15% from the fifth (Connoisseur), 20% from the twentieth (Patron). Referred guests receive 10% off their first order placed with your code.

The commission arises once the referred order is paid in full and the 14-day withdrawal period has expired without withdrawal. Withdrawn, returned or unpaid orders earn none. Your own orders with your own code are excluded. Only direct referrals are paid — no multi-level structure.The commission arises once the referred order is paid in full and the 14-day withdrawal period has expired without withdrawal. Withdrawn, returned or unpaid orders earn none. Your own orders with your own code are excluded. Only direct referrals are paid — no multi-level structure.

Payout is monthly, in the following month, by bank transfer to an account you name. You are responsible for taxes on your earnings.Payout is monthly, in the following month, by bank transfer to an account you name. You are responsible for taxes on your earnings.

Content shared with your code must be labelled as advertising where the law requires. Not permitted: coupon/deal portals, spam, paid search ads on our brand terms, or misleading claims. In case of abuse we may exclude you; unlawfully obtained commissions lapse or must be repaid.Content shared with your code must be labelled as advertising where the law requires. Not permitted: coupon/deal portals, spam, paid search ads on our brand terms, or misleading claims. In case of abuse we may exclude you; unlawfully obtained commissions lapse or must be repaid.

We may change or discontinue the program with 14 days' notice — commissions already earned are unaffected. For data processing, see our Privacy Policy.We may change or discontinue the program with 14 days' notice — commissions already earned are unaffected. For data processing, see our Privacy Policy.

The law of the Republic of Serbia applies. Consumer disputes may be resolved out of court through mediation under the Consumer Protection Act, without prejudice to your right to judicial protection.The law of the Republic of Serbia applies. Consumer disputes may be resolved out of court through mediation under the Consumer Protection Act, without prejudice to your right to judicial protection.